Travel Archive / Support

A little help for your next chapter.

Questions about photos, maps, backups or your Travel Book? Start here, or write to us.

Email support

Quick answers

Do I need an account?

No. You can use Travel Archive without signing in. Your personal archive is stored on your device.

Why is a photo’s place or date missing?

Suggestions depend on the metadata in the photo. If location or date information is missing, review the suggestion and select the place or date manually. Check the photo access allowed in your device settings.

How do I keep a backup?

Create a manual encrypted backup in the app’s backup settings. Keep the file and its password somewhere safe. We cannot recover a lost backup password or restore an archive we do not hold.

What works offline?

Saved memories and downloaded destination maps are available offline. New maps, place information and weather requests need an internet connection.

How do I save my Travel Book?

Export your Travel Book as a PDF and choose where to save or share it. If export fails, check available storage and try again.

Questions about privacy?

Read how local storage, permissions and online services work, or contact us about your privacy.